Cancellation/Returns and Exchange Policy

All our items are 100% inspected prior to packing and dispatch to ensure you receive our products in perfect condition and we hope you are completely satisfied with your DiamondTide purchase.

If you wish to return an item for any reason you may do so within 7 working days of receiving your order, any returns that are posted later than the 7 day window will not be refunded and will only be returned to you at your cost. A full refund will be issued (subject to our terms and conditions) less postage costs or an exchange, as long as it's returned to us in its original condition & packaging, with all labels and swing tickets intact as originally received.

Goods must be unworn and unwashed. Hygiene strips have been added to gusset linings on all our swimsuits and bikini pants, these must not be removed when trying on garments and must be in place if an item is returned. Should any returns fail to meet these requirements we will not issue a refund and goods will be returned to you at your cost.

In the interest of hygiene, please wear underwear when trying on briefs and avoid make up coming into contact with items when trying them on.
We may refuse to refund or exchange if it's clear this hasn't been done.
Should you need to return your items you must ensure they are posted requiring a signature by us upon receipt, we cannot issue a refund if we do not receive your returns.

All goods should be returned to the following address:- DiamondTide Limited, Foxhall Lodge, Foxhall Road, Nottingham. NG7 6LH

To avoid delays in processing your return/refund, please ensure that the returns note enclosed with your order is completed and returned with your parcel. Please ensure that all goods returned are suitably packed

 
 
 
 
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